Rural Health Clinic - Mt. San Rafael Hospital
Primary Care • Trinidad, CO
Ratings by platform
- Birdeye: 2.7 out of 5 stars (93 reviews)
- Yelp (via MapQuest): 2.0 out of 5 stars (10 reviews)
- Healthgrades / Hospital Consumer Assessment of Healthcare Providers (HCAHPS): 71% recommend the hospital (Fewer than 100 completed surveys)
What patients say
Patients praise
- Some patients report high-quality, compassionate care from specific physicians
- Positive experiences with emergency room services in urgent situations
- General appreciation for the facility's role as a vital local healthcare provider
- Cleanliness of the hospital environment is rated relatively well
Common complaints
- Difficulties reaching administrative or billing staff via telephone
- Reports of poor customer service and responsiveness
- Concerns regarding communication with medical staff during care
- Perceived lack of attentiveness to patient concerns
In patients' words
"Customer service is terrible, just absolutely horrendous. You call for a billing problem and they never call back or take 3 months to return your call."
— Yelp review via MapQuest"People are nice but dont really listen to you and how you are feeling."
— Birdeye review"Top notch, quick, caring and competent care. Went to emergency room in middle of night. Helped me right away. Wonderful staff."
— Yelp review via MapQuestMore clinics in Trinidad
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