Rural Health Clinic - Mt. San Rafael Hospital
Nursing Care • Trinidad, CO
Ratings by platform
- Birdeye (Aggregate): 2.7/5 stars (93 reviews)
- Yelp: 2.0/5 stars (10 reviews)
- Healthgrades (Patient Experience): 71% (Patients who gave a rating of 9 or 10) (N/A)
What patients say
Patients praise
- Appreciation for specific doctors and nursing staff
- Efficient and quick emergency room care noted by some patients
- Compassionate care experiences
Common complaints
- Difficulty with billing communications and responsiveness
- Perception of staff not listening to patient concerns
- Reports of incompetent care or negative clinical outcomes
In patients' words
"Customer service is terrible, just absolutely horrendous. You call for a billing problem and they never call back or take 3 months to return your call."
— Yelp review"Top notch, quick, caring and competent care. Went to emergency room in middle of night. Helped me right away. Wonderful staff."
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