Rural Health Clinic - Mt. San Rafael Hospital
Gynecology • Trinidad, CO
Ratings by platform
- Birdeye (aggregating Google and other sources): 2.7/5 stars (93 reviews)
- MapQuest: 2.0/5 stars (10 reviews)
- Healthgrades (Hospital-level): 79% patient recommendation rate
What patients say
Patients praise
- Some staff members are described as kind, prompt, and professional
- Positive experiences with specific providers for surgery or symptom management
- Efficiency and competence reported in some emergency care instances
Common complaints
- Poor customer service and communication, particularly with billing and phone responsiveness
- Long wait times for appointments and medical care
- Reports of unprofessional or rude staff behavior
- Perceived substandard quality of medical care in the emergency room
In patients' words
"Customer service is terrible, just absolutely horrendous. You call for a billing problem and they never call back or take 3 months to return your call."
— MapQuest review"Top notch, quick, caring and competent care. Went to emergency room in middle of night. Helped me right away. Wonderful staff."
— MapQuest review"Jennifer Mahoney saw my son for a sore throat. She was very kind, prompt, and gentle. Staff got him checked him right away, and ordered a strep and COVID test ..."
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