Henry J. Austin Health Center: The Center for Wellness
Primary Care • Trenton, NJ
Ratings by platform
- Birdeye (Bellevue location): 4.4/5 stars (8 reviews)
- Birdeye (Chambers location): 2.9/5 stars (8 reviews)
- Trustburn: 2.1/5 stars (19 reviews)
What patients say
Patients praise
- Some patients report exceptional, compassionate, and top-tier care from specific staff members
- Efficient and professional experience reported for specialized services like vaccinations
Common complaints
- Frequent appointment cancellations and rescheduling, sometimes with short notice
- Difficulties with appointment scheduling and telemedicine connectivity issues
- Reports of unprofessional, rude, or dismissive staff/providers
- Difficulty reaching the center via phone
In patients' words
"For over 7 years, I’ve received exceptional care at Henry J. Austin Health Center in Trenton, NJ, thanks to Jay Ortiz and Irma. (The 5 stars are for them NOT the Center). They’ve been my lifeline through tough times, providing compassionate, top-tier support..."
— LocalityBiz Review"If I could give negative stars I would... I booked an appointment for my special needs son in February and the day of the appointment received a voicemail that her office overbooked... This is completely unexpectable. One the total disregard of her patience and their time is shocking."
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