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Ophthalmology • Traverse City, MI
Ratings by platform
- Apple Maps: 2.9/5 stars
- Yelp (Traverse City location): 2.5/5 stars (approximate) (18 reviews)
What patients say
Patients praise
- Appreciation for efficient and professional office management
- Positive experiences with specific physicians described as caring and knowledgeable
- Praise for helpful administrative or support staff members
Common complaints
- Perception of an assembly-line or high-volume environment ("herding cattle")
- Complaints regarding rude, condescending, or abrupt physician behavior
- Frustration with long wait times in waiting and exam rooms
- Billing and insurance disputes, specifically regarding elective procedures and out-of-pocket costs
- Dissatisfaction with customer service and staff communication failures
In patients' words
"Sort of like an optical care processing factory. Set up for all optical needs but you feel like you're in an assembly line. No real personal asistance or explanation of procedures."
— Yelp review cited via MapQuest"This office has resorted to herding cattle. Very long wait in the waiting room and in the exam room waiting for the Dr. I am seriously thinking of finding a new office after many years with them."
— Apple Maps review"I've heard of doctors doing things for money rather than health, but I never thought I'd see one try that with me. I did not have the surgery with them."
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