Hearing l Munson Healthcare l northern Michigan
Hearing Clinic • Traverse City, MI
Ratings by platform
- U.S. News & World Report Patient Experience Score: 4 out of 5 (N/A)
- HospitalStats Overall Patient Rating: Average (N/A)
What patients say
Patients praise
- Effective communication by many nurses and doctors
- High willingness to recommend the facility (89% reported)
- Considerable achievement in health care equity and informed consent
- Compassionate care from many hospitalist doctors and nurses
Common complaints
- Billing and collection practices (including aggressive collection and billing ethics)
- Long ER wait times
- Staff responsiveness (perceived delays in help)
- Specific concerns regarding bedside manner and professional conduct of certain providers
In patients' words
"89% of patients at Munson Medical Center are willing to recommend this hospital to others."
— U.S. News & World Report"Ruthless, heartless, greedy billing department. They use crooks for collections... makes patients wait to be seen in the ER for 8+ hours, with life threatening issues."
— LocalityBiz (User Review)"Arrived at the ER close to 1am left at 3am 5 month old seemed okay.. came back to ER baby was fussy signs of ear infection in distress... everyone who was before us was seen when the first time we arrived.. the second time we had arrived at 4am there was 3 people before us all were seen except us... I feel a little discriminated... This is ridiculous."
— HospitalStats (User Story)More clinics in Traverse City
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