Primary Care Doctors in Torrance, CA - Providence
Internal Medicine • Torrance, CA
Ratings by platform
- Providence Official Site (Madrona Primary Care): 4.8/5 (2,882 ratings) for Primary Care at Madrona location (2,882 ratings)
- US News & World Report (Dr. Paul J. Murata): 5/5 (1,552 reviews)
- Birdeye (Providence Medical Institute): 3.2/5 (13 reviews)
- Yelp (Providence Urgent Care - Torrance): 3.4/5 (151 reviews)
What patients say
Patients praise
- High patient satisfaction ratings for individual primary care physicians and specialists
- Providers noted as knowledgeable, caring, and effective communicators
- Positive experiences with timely follow-up, MyChart communication, and professional clinical staff in primary care settings
Common complaints
- Long wait times in emergency and urgent care settings
- Reports of unprofessional, rude, or uncompassionate staff and nursing interactions
- Perceived organizational disorganization and issues with appointment scheduling/cancellations
- Concerns regarding facility cleanliness and patient triage processes during peak times
In patients' words
"Dr Matsuura takes time to answer my questions during my visits, which I very much appreciate and when I send a msg via My Chart his response is always timely. Could not ask for better care."
— Patient review for Dr. Stacey K. Matsuura"I ended up having an emergency C section because of their negligence. On my last day there I told by a doctor I should have given birth elsewhere. Extremely rude staff. Horrible hospital."
— Patient complaint regarding Providence Little Company of Mary Medical Center Torrance"I waited for 3.5 hours to get into the actual ER but only after complaining. A nurse too me to my "room" and hooked me up to a monitor. Then she disappeared for 1.5 hours."
— Patient experience in the emergency room
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