Primary Care - Stormont Vail Health
Primary Care • Topeka, KS
Ratings by platform
- Momentary/CMS HCAHPS: 3 out of 5 stars (overall hospital patient satisfaction rating) (747 patients surveyed (CMS HCAHPS data))
- Birdeye: 2.6 out of 5 stars (755 reviews)
- Healthgrades: 74% of patients rate experience 9 or 10 out of 10
What patients say
Patients praise
- Staff kindness and caring demeanor in some departments
- Strong clinical outcomes for certain surgical procedures and specialty care
- High percentage of patients who would recommend the hospital facility based on survey data
Common complaints
- Long wait times for appointments and responses
- Communication issues regarding medical care, medications, and appointment scheduling
- Concerns over billing and collections processes
- Some experiences of perceived unprofessionalism or lack of empathy from staff
In patients' words
"Arrogant doctors. Horrible sense of urgency. Blood labs that were not necessary or needed. Long wait times."
— Yelp review"I had an overnight stay following surgery and had the most amazing staff!... Tammy and Kay were my day/evening/overnight nurses! Thank you so much for for being so kind!"
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