Family Medicine in Topeka, Kansas | KU Health System
Primary Care • Topeka, KS
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall hospital experience) (353 patient surveys)
- KU Topeka Provider Profile: 4.9 out of 5 stars (Individual provider rating (e.g., Dr. Patricia Klassen))
- WebMD Care (Dr. Thomas Hamilton): 4.5 out of 5 stars (20 ratings)
What patients say
Patients praise
- Highly regarded, attentive, and caring family medicine physicians
- Providers demonstrate strong listening skills and thoroughness during visits
- Clean and professional clinic environment
- Competent clinical care once patients are seen by providers
Common complaints
- Long hold times for scheduling appointments
- Inconsistent administrative and office staff responsiveness
- Issues with billing processes, including lab billing and collections accuracy
- Communication gaps between medical staff and patients regarding follow-up care
In patients' words
"Dr Hamilton always takes his time and listens to your concerns. He has very good bedside manner... Would not go to anybody else or trust anyone like we trust him."
— WebMD patient review"Lab Billing is a joke, they do not bill my insurance carrier as a preferred lab... they keep sending me a bill for the last three years... I would NOT recommend them to anybody at this time."
— BBB patient complaint"Apparently the person at the reception desk missed pushing the button to indicate that I had arrived... the incompetency was blatant."
— LocalityBiz patient reviewMore clinics in Topeka
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Bariatric Weight Loss Surgery
Patients praise: High satisfaction with surgical outcomes and results · Perceived high skill and expertise of surgeons.
Her Best - Women's Health Services - New Health Kansas
Patients praise: Professional and knowledgeable staff · Effective weight loss and hormone treatment programs.
Radiation Oncology in Topeka, KS - ProviderMatch
Patients praise: Professional and kind staff · Compassionate patient care.
Sinus and Allergy
Patients praise: Compassionate and attentive care · High patient satisfaction with surgical outcomes, particularly sinus surgery.
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