Walk-In Lab Services | The University of Kansas Health System
Medical Laboratory • Topeka, KS
Ratings by platform
- CMS HCAHPS (reported via Momentary Labs): 3 out of 5 stars (353 patients)
- Clinic4All: 3.9 out of 5 stars (7 reviews)
What patients say
Patients praise
- Professional and caring clinical staff
- Cleanliness of the facilities
- Effective cancer treatment and support teams
- Convenience of walk-in laboratory locations
Common complaints
- Billing and insurance processing issues
- Communication challenges with nurses and doctors
- Perceived poor patient support during critical care or emergencies
- Difficulty resolving administrative or billing problems
In patients' words
"University of Kansas St Francis, Lab Billing is a joke, they do not bill my insurance carrier as a preferred lab... I would NOT recommend them to anybody at this time, I'm fed up and nobody returns your calls like they tell you."
— Better Business Bureau (BBB) Review"Everyone from schedulers, phlebotomists, lab, treatment and equipment Techs, nurses, doctors and others have been phenomenal in that time. They aren't just caregivers. They treat you as an individual, providing best care."
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