Stormont Vail Lab Services
Medical Laboratory • Topeka, KS
Ratings by platform
- Birdeye: 2.6 out of 5 stars (755 reviews)
- Momentary Labs (CMS HCAHPS data): 3 out of 5 stars (747 patient surveys)
- Facebook: 84% recommend rating (1,187 reviews)
What patients say
Patients praise
- Generally responsive staff in certain clinical settings
- Positive experiences with specialized medical care and surgery outcomes
- Helpful online patient portal system (MyChart)
- Many patients would recommend the facility to others
Common complaints
- Dissatisfaction with communication about medications
- Complaints regarding billing and collections processes
- Reports of long wait times to answer call lights
- Negative experiences with food quality during hospital stays
- Concerns about professionalism and staff compassion in some interactions
In patients' words
"I had an overnight stay following surgery and had the most amazing staff!... Dr Wills completed another cervical spine surgery with immediate relief of pain!"
— Birdeye review"The nastiest food ever it’s either over cooked or cold when you get it. Takes 15 to 20 minutes to answer a call light."
— Birdeye review"I got 2 collection calls today & a letter! Apparently I was turned over to a collection agency for a minor bill amount that is not even due until two days from today."
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