Human Services

Patients praise

• Compassionate counseling and dedicated therapeutic staff
• Effective long-term support and continuity of care for many clients
• Diverse programming including groups for coping skills and social development

Common complaints

• Difficulty reaching staff via phone or receiving callbacks
• Administrative/billing errors, such as mismanaged records or insurance/billing issues
• Perceived lack of empathy or abrupt termination of services when insurance/Medicaid coverage ends
• Reports of rude or unprofessional receptionist staff