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Psychiatrists and Psychiatric Nurses in Tonawanda, NY

PsychiatryTonawanda, NY

★★★★☆4.2/515 reviews across 3 platforms

Ratings by platform

  • WebMD (Dr. Keri Karman, PMHNP): 5/5 (5 reviews)
  • Healthgrades (Dr. John Napoli, MD): 3.7/5 (9 reviews)
  • WebMD (Dr. Santhiapillai Fernando): 5/5 (1 review)

What patients say

Patients praise

  • Compassionate and attentive listening skills
  • Personalized and collaborative treatment planning
  • Patience in managing medications and trial-and-error processes
  • Helpful and friendly front-desk staff in some settings

Common complaints

  • Communication challenges and office responsiveness (e.g., difficulty reaching staff by phone)
  • Perceived staff incompetence or lack of customer service in some instances
  • Mixed patient feedback regarding specific clinic experiences

In patients' words

"I can say nothing negative about the practice. I should have gave this review years ago."

LocalityBiz (Dale Association)

"Dr. Napoli is a very caring, smart and compassionate doctor. ... some might think he isn't friendly but he's just not a man of many words."

Healthgrades

"The only issue I have had a few times is that sometimes they don't answer the phones, but I leave a message and they call me right back."

LocalityBiz (Dale Association)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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