
Psychiatrists and Psychiatric Nurses in Tonawanda, NY
Psychiatry • Tonawanda, NY
Ratings by platform
- WebMD (Dr. Keri Karman, PMHNP): 5/5 (5 reviews)
- Healthgrades (Dr. John Napoli, MD): 3.7/5 (9 reviews)
- WebMD (Dr. Santhiapillai Fernando): 5/5 (1 review)
What patients say
Patients praise
- Compassionate and attentive listening skills
- Personalized and collaborative treatment planning
- Patience in managing medications and trial-and-error processes
- Helpful and friendly front-desk staff in some settings
Common complaints
- Communication challenges and office responsiveness (e.g., difficulty reaching staff by phone)
- Perceived staff incompetence or lack of customer service in some instances
- Mixed patient feedback regarding specific clinic experiences
In patients' words
"I can say nothing negative about the practice. I should have gave this review years ago."
— LocalityBiz (Dale Association)"Dr. Napoli is a very caring, smart and compassionate doctor. ... some might think he isn't friendly but he's just not a man of many words."
— Healthgrades"The only issue I have had a few times is that sometimes they don't answer the phones, but I leave a message and they call me right back."
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