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Brighton Optical

Optometry • Tonawanda, NY

★★★★★4.9/5275 reviews across 3 platforms

Ratings by platform

  • Doctible: 4.9/5 (267 reviews)
  • Facebook: 98% recommend (57 reviews)
  • Yelp: 3.5/5 (8 reviews)

What patients say

Patients praise

  • friendly and helpful staff
  • no pressure to upsell products
  • thorough eye exams
  • professional and honest advice
  • fair pricing and good selection
  • long-term customer loyalty

Common complaints

  • unexpected charges without prior explanation
  • difficulty with lens comfort or vision satisfaction in some cases
  • instances of feeling rushed during appointments
  • concerns about frame weight and suitability

In patients' words

"Always a great experience. We have been coming here for several years. Everyone is so friendly and helpful. No one tries to up-sell you on expensive frames or lenses that you might not need."

— Doctible patient review

"My husband was charged a random $55 for a contact exam which insurance said was odd and should have been told to us prior to visit."

— Yelp patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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