Urology - Department home - Mayo Clinic
Urology • Tombstone, AZ
Ratings by platform
- ComplaintsBoard: 1.3/5 (2 reviews (with 74 associated complaints))
What patients say
Patients praise
- Access to specialized, expert-led urological care
- Integrated approach involving multidisciplinary teams
- Ranked as a top hospital for urology by U.S. News & World Report
- High level of surgical and diagnostic expertise
Common complaints
- Difficulties in accessing appointments and long wait times
- Dissatisfaction with administrative processes and billing practices
- Concerns over perceived lack of patient-centered care and empathy from some providers
- Issues with misdiagnosis or dissatisfaction with treatment plans
- Frustration regarding the resolution process for patient complaints
In patients' words
"it’s a bit of a long story but now I haven’t been blacklisted from every department just the departments that I need to see and I’ve seek outside opinions and they all agree that I have an issue that needs to be taken care of... it’s just so odd that some people can have an amazing experience and some people can have a nightmare of an experience."
— Mayo Clinic Connect"I have experienced problems with patient care and administration. They seem to focus more on profit than on supporting patients. My insurance was overcharged, my claims were sent to the wrong insurer, and I received aggressive billing notices, including threats of collection."
— Better Business Bureau (BBB)More clinics in Tombstone
Arizona Urology Specialists | Arizona Urology
Patients praise: Some patients express satisfaction with individual doctors and medical care · Occasional positive experiences with front desk staff at specific locations.
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