The University of Toledo Medical Center Family Medicine
Family Medicine • Toledo, OH
Ratings by platform
- U.S. News & World Report (Hospital patient experience): 4 / 5 (54 reviews)
- MedicalRecords.com (hospital reviews): 3.1 (65 reviews)
- WebMD Care (Dr. Paul Schultz): 5.0 out of 5 (1 rating / 1 review)
- Vitals (Dr. Shirley M. Bodi): 4.2 (27 ratings (5 written reviews))
What patients say
Patients praise
- Team-based, patient-centered approach and providers who offer preventive care and same-day/ walk-in options (described by clinic, not reviews)
- Some reviews mention favorable/compassionate or high-quality care (e.g., friendly staff, recommended doctor, and positive experiences in hospital reviews)
- Specific clinicians receiving strong individual ratings (e.g., Dr. Paul Schultz 5.0 on WebMD; Dr. Shirley Bodi 4.2 on Vitals with positive comments about caring/compassion)
Common complaints
- Appointment/rescheduling and communication issues (Yelp: rescheduled appointment without calling)
- Low overall hospital review rating and multiple negative comments (MedicalRecords.com 3.1; mentions poor communication and other dissatisfaction)
- Billing/administrative complaints and BBB listing with multiple complaints
- Hard to get appointments and inaccurate diagnosis / rude bedside manner in individual reviews (Vitals)
In patients' words
""Absolutely worst place to go. Drove 2 hours ... just to find out that they rescheduled it. Bc they don't call and let you know...""
— Yelp via MapQuest for "UTMC FAMILY MEDICINE"""Their billing department is the absolute worst. They harassed me with bills for something that is their fault because they have not submitted it properly to my insurance.""
— BBB Business Profile for University of Toledo Medical Center""Very poor communication with patients.""
— MedicalRecords.com hospital reviews for University of Toledo Medical Center""dr paul schultz saved my life! he is the best dr and easy to talk to""
— WebMD doctor profile for Dr. Paul Schultz""She is the best. Her warmth and compassion are beyond any that I know of.""
— Vitals doctor page for Dr. Shirley M. BodiMore clinics in Toledo
Primary Care and Family Medicine Locations in Toledo - Mercy Health
Patients praise: High patient satisfaction and positive reviews for specific primary care physicians and nurse practitioners · Providers praised for being thorough, knowledgeable, and caring listeners.
Primary Care Providers - The Toledo Clinic
Patients praise: Caring, kind, and professional physicians and staff · Convenient access to comprehensive services including lab, radiology, and therapy under one roof.
Mercy Health — West Toledo Cardiology
Patients praise: Physicians described as personable and caring · Staff reported as courteous in some interactions.
Toledo Surgical Associates, Inc.: Toledo Surgical | Perrysburg, OH
Patients praise: Compassionate and quality patient care · Experienced, board-certified surgeons.
Toledo Urgent Care Locations
Patients praise: efficient and timely care · friendly and professional staff.
Orthopaedic Center - UToledo Health - University of Toledo
Patients praise: Highly regarded individual surgeons, particularly Dr. Nabil Ebraheim · Patients praising successful surgical outcomes, pain relief, and restored mobility.
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