The Colony ER Hospital: Home
Urgent Care • The Colony, TX
Ratings by platform
- Yelp: 3.8/5 (approx. 78-79 reviews)
- MapQuest: 4.0/5 (74 reviews)
- Apple Maps: 3.8/5
What patients say
Patients praise
- Professional, attentive, and caring medical staff and physicians
- Efficient, quick check-in and short wait times
- Clean, kid-friendly facility environment
Common complaints
- Billing issues and disputes over facility charges (e.g., billing as an ER rather than urgent care)
- Occasional reports of unfriendly or aggressive staff interactions
In patients' words
"I didn't have to wait. The doctor was in before the nurse even finished with my vitals. The staff was..."
— Yelp review (Cassie F.)"Essentially they tried to charge me $2500 under the “emergency room” visit instead of $150 for my urgent care visit. Super super scammy."
— Reddit user comment"they were extremely mean and aggressive with me when i first came in for a medical detox. i don't understand why i had to get treated like that knowing that im just a young girl trying to get help."
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