Emergency Care | Baylor Scott & White Medical Center – Temple
Emergency Medicine • Temple, TX
Ratings by platform
- Birdeye: 3.2/5 stars (1,526 reviews (Birdeye aggregate))
- Better Business Bureau: 1.32/5 stars
- Healthgrades / US News & World Report: 71% to 89% recommend rate (Varies by reporting agency)
What patients say
Patients praise
- High percentage of patients willing to recommend the facility
- Professional and supportive experiences with specific physicians mentioned in reviews
- Recognized as a major regional specialty care and teaching hospital
Common complaints
- Difficulty navigating patient portals and online billing systems
- Complaints regarding billing transparency and insurance processing
- Reports of long wait times and understaffing in the emergency department
- Concerns about staff bedside manner and communication between medical teams
In patients' words
"In the emergency, it is as if there isn't enough techs because the lobby is always full. A lot of the nurses do not have bedside manners. A few of them do."
— Yelp"My experience with Scott and White is the worst that I have ever had with a hospital system. Not only is it difficult to get timely appointments... the physicians have been smug, rude, rushed, and do not listen to you... There is an unacceptable level of care from this hospital."
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