Arizona Diagnostic Radiology Centers | RadNet Inc
Diagnostic Radiology • Tempe, AZ
Ratings by platform
- Better Business Bureau (BBB): Not Accredited (BBB); 15 complaints filed with 3 failures to respond (15 (BBB complaints))
- Yelp: 1.5/5 stars (21 reviews)
- Trustpilot: 2/5 stars (10 reviews)
What patients say
Patients praise
- Access to advanced diagnostic imaging technology and a range of specialized services
- Professional staff and quality of care occasionally noted by some patients despite administrative issues
Common complaints
- Difficulty scheduling appointments and long wait times for urgent procedures
- Issues with medical billing, including being billed for fully covered services or double-billing
- Poor administrative communication, including difficulty reaching staff or getting results portals updated
- Unprofessional or incompetent front-desk service and mismanagement of facilities
- Persistent billing disputes leading to collections without adequate notification
In patients' words
"I had a CT scan on July 25th and I can not get results. They failed to post results on the portal and I have called numerous times and sometimes nobody answers."
— BBB Business Profile Review"It is disturbingly difficult to schedule life saving tests. I have stage 4 cancer and have to wait 8 weeks for a PET scan after finding additional growths in my neck."
— Comparably Customer Reviews"Another cutthroat company that chooses to screw customers with turning us over to collections when they don't get their money. No notifications from RadNet other than siccing a collection company on you."
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