Bookmark Medical - Northwoods
Internal Medicine • Taunton, MA
Ratings by platform
- Bookmark Medical (Provider Florence Francois): 4.7/5 (84)
- Bookmark Medical (Provider Irma Rasmussen): 4.4/5 (134)
- Birdeye (Northwoods Medical Center): 3.5/5 (28)
What patients say
Patients praise
- Some providers are described as thorough, caring, and personable
- Staff occasionally noted as pleasant and helpful
- Convenient location and facility amenities such as parking and telehealth options
Common complaints
- Long wait times
- Issues with appointment scheduling and explanations of appointment types (e.g., meet and greet vs. physicals)
- Inconsistent staff demeanor and customer service, including front desk interactions and responsiveness via patient portals
In patients' words
"My doctor is very thorough and caring. He is very personable and puts you at ease. Overall a great experience!"
— LocalityBiz review"Super disappointed with the experience. I called to schedule a new PCP appointment but wasn't explained to that I would be a 'meet and greet' appointment and THEN another appointment for my yearly physical."
— LocalityBiz review"The nurses are either the nicest or they are complete bitches you want to punch in the face. Not really an in between."
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