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Outpatient Care - Cherokee Nation Health Services

Hospital Medicine • Tahlequah, OK

★★★☆☆3.2/5484 reviews across 3 platforms

Ratings by platform

  • Birdeye (Aggregate of Google reviews): 3.8 out of 5 stars (96 reviews)
  • CMS/HCAHPS (Patient Experience Surveys): 3 out of 5 stars (382 patient surveys)
  • Yelp: 2.3 out of 5 stars (6 reviews)

What patients say

Patients praise

  • Friendly and helpful staff/nurses
  • Clean facility environment noted in some reports
  • Good communication from nursing staff
  • Effective signage for navigating the facility

Common complaints

  • Scheduling delays and appointment cancellations
  • Disappointment with discharge information and recovery planning
  • Concerns regarding hospital room cleanliness compared to national averages

In patients' words

"Upon arrival, staff seemed to be friendly. The facility was clean and the signage helped navigate through the hospital... I will note that I was disappointed when checking in registration that my physician had called out that day and my appointment would be scheduled another two months out."

— Birdeye (User Review)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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