Substance Use Disorder Outpatient Services - Liberty Resources
Substance Use Services • Syracuse, NY
Ratings by platform
- Addiction Helpline America: 2.7 out of 5 stars (47 reviews)
- Wheree: 7.3 out of 10 (Not explicitly stated)
What patients say
Patients praise
- Some staff members described as compassionate and caring
- Appreciation for flexible scheduling accommodations (by some clients)
- Presence of comprehensive, integrated services in a single location
Common complaints
- Challenges with appointment coordination and scheduling reliability
- Reports of unprofessional communication and dismissive staff attitudes
- Frequent changes in providers and doctors
- Difficulties reaching the center by phone and concerns regarding billing accuracy
- Perceived lack of personalized support and negative experiences with staff turnover
In patients' words
"If you want, Help, do not go to this place... I couldn’t talk to her. She had an attitude because I asked her for my diagnosis they discharged me without me even knowing I got no help."
— LocalityBiz user review"I've had some bad experiences, but this company takes the cake... Their billing system is atrocious and they're unreliable since their phones have been down for such a long period of time."
— LocalityBiz user review"I had a wonderful experience working with Goka. She listened and was extremely helpful. I recommend coming here and if possible looking into outpatient therapy."
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