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Patients praise

• access to same-day appointments or intake in some cases
• appreciation for specific individual staff members who are viewed as helpful or caring
• noted effectiveness of certain therapists and prescribers for individual patient outcomes

Common complaints

• reports of rude, condescending, or hostile staff
• perceived lack of individualized treatment or personalized care
• complaints about poor food quality and uncomfortable facility conditions
• concerns regarding communication, including difficulty reaching staff by phone
• instances of administrative errors, such as unauthorized sharing of patient contact information
• perceived inadequate medical supervision and lack of engagement during detox programs