Primary Care - Syracuse - Upstate Medical University

Patients praise

• Specific providers noted as highly professional, attentive, and caring, particularly in the Geriatrics department
• Clean and well-maintained physical facilities with comfortable waiting areas
• Professional and kind staff experiences noted in some interactions

Common complaints

• Administrative and office communication issues, including scheduling cancellations, difficulty reaching management, and billing/documentation frustrations
• Perceived lack of provider experience or inconsistent quality of care among some staff
• Long wait times for tests and appointments, and frustration with the referral process