Primary Care | St. Joseph's Health Syracuse, New York (NY) Hospitals
Primary Care • Syracuse, NY
Ratings by platform
- Birdeye (Primary Care Center - West): 2.7 out of 5 stars (63 reviews)
- St. Joseph's Health (Verified Provider Surveys): 5 out of 5 stars (122 ratings (individual provider))
- St. Joseph's Health (Verified Provider Surveys): 4.9 out of 5 stars (90 ratings (individual provider))
What patients say
Patients praise
- Many patients report positive, long-term relationships with individual primary care physicians
- Physicians described as compassionate, thorough, knowledgeable, and good listeners
- Appreciation for professional and friendly staff at specific practice locations
- Strong patient loyalty to well-regarded doctors
Common complaints
- Reports of rude or dismissive front-desk and nursing staff
- Frustration with phone systems, long hold times, and difficulty reaching departments
- Concerns about rigid office policies, such as strict appointment lateness rules
- Complaints regarding wait times for appointments and in emergency settings
- Isolated reports alleging unprofessional care or discriminatory treatment
In patients' words
"Dr. Kaufman is... incredibly sweet, compassionate, and her care for her patients definitely shows. If you are looking for a thorough PCP who listens and takes their time with their patients, look no further."
— Patient review for St. Joseph's Health Primary Care Center - West"I’ve never experienced an office with such strict policies and zero grace. I’m not typically late... but when once in a while things happen, they have no flexibility at all."
— Patient review for St. Joseph's Health Primary Care Center - West"Dr. O'Brien is knowledgable, compassionate, responsive, and an excellent physician. He is the best physician I have ever had."
— Verified patient survey for Dr. John O'BrienMore clinics in Syracuse
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