Syracuse | Heart Services
Cardiology • Syracuse, NY
Ratings by platform
- Healthgrades (Dr. Eugene Lozner): 5.0/5.0 (based on 4 reviews) (4 reviews)
- Healthgrades (Dr. Yi Zhang): 5.0/5.0 (based on 8 reviews) (8 reviews)
- Birdeye (St. Joseph's Hospital Health Center): 4.1/5.0 (683 reviews)
- Ratings.MD (Dr. Charles Lutz): 4.9/5.0 (94 ratings, 30 comments)
- Healthgrades (Dr. Debanik Chaudhuri): 5.0/5.0 (based on 7 reviews) (7 reviews)
What patients say
Patients praise
- High levels of patient trust in specific cardiologists, often describing them as life-saving and knowledgeable
- Appreciation for thorough explanations, clear treatment plans, and doctors who listen to concerns without rushing appointments
- Praise for professional and capable support staff, modern office environments, and adherence to safety protocols like COVID precautions
- Strong bedside manner reported for several providers, with patients feeling comfortable and well-cared for
Common complaints
- Difficulty reaching staff by phone, long hold times, and poor communication with administrative departments
- Negative staff interactions, including reports of rude, short-tempered, or unprofessional behavior by office or hospital staff
- Complaints regarding bedside manner, including perceived lack of compassion or dismissiveness by certain providers
- Concerns regarding administrative errors, such as reviewing incorrect patient charts
- Historical reports of cardiology-related medical malpractice litigation in the region
In patients' words
"Over an hour on hold, they didn't take care of the request... Operator takes a message after all that and you never get a response."
— LocalityBiz (Heart Care Center PC)"Dr Connelly is the Best Cardiologist in Syracuse. I would not go to another for my care."
— St. Joseph's Health (Dr. James Thomas Connelly)"He takes time to explain things and I never feel rushed. Thank you!"
— Ratings.MD (Dr. Charles Lutz)"From the moment she walked into the exam room, she treated me as if I was wasting her time... I left her office feeling terrified, with no more answers then I walked in."
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