University Cardiovascular Group of Syracuse

Patients praise

• High levels of patient trust in specific cardiologists, often describing them as life-saving and knowledgeable
• Appreciation for thorough explanations, clear treatment plans, and doctors who listen to concerns without rushing appointments
• Praise for professional and capable support staff, modern office environments, and adherence to safety protocols like COVID precautions
• Strong bedside manner reported for several providers, with patients feeling comfortable and well-cared for

Common complaints

• Difficulty reaching staff by phone, long hold times, and poor communication with administrative departments
• Negative staff interactions, including reports of rude, short-tempered, or unprofessional behavior by office or hospital staff
• Complaints regarding bedside manner, including perceived lack of compassion or dismissiveness by certain providers
• Concerns regarding administrative errors, such as reviewing incorrect patient charts