Mental Health Outpatient Services - Liberty Resources
Behavioral Health • Syracuse, NY
Ratings by platform
- Rehab.com: 2.71/5 (56 reviews) (56 reviews)
- Wheree: 7.3/10 (overall rating)
What patients say
Patients praise
- Some patients report receiving compassionate and effective care from specific providers
- Appreciation for flexible scheduling and integrated services (primary care, pharmacy, mental health) at one location
- Positive experiences with follow-up communication from select nursing staff
Common complaints
- Challenges with appointment scheduling, cancellations, and long wait times
- Communication issues and lack of follow-up from providers and staff
- Concerns regarding high provider turnover and inconsistency in care
- Reports of unprofessional or dismissive attitudes from some administrative and clinical staff
- Frustration with billing processes and administrative organization
In patients' words
"I had a wonderful experience working with Goka. She listened and was extremely helpful. I recommend coming here and if possible looking into outpatient therapy..."
— Recovery.com"They changed doctors so much I never know who my doctor is... they act like it's pain pills or something how do you abuse nebulizer solution? ... don't come here unless you want to beg for the medication you need and have your doctor switched every 2 months..."
— LocalityBiz"I was super impressed with the follow-up. Even though I have already seen my provider she still followed and closed all her loops. This is the reason I come to Liberty. That was exceptional care in my eyes."
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