Sylacauga, AL | Urgent Care - Fast Pace Health
Urgent Care • Sylacauga, AL
Ratings by platform
- Birdeye: 4.9/5 stars (102 reviews (for Primary Care))
- Facebook: 98% recommendation rate (26 reviews)
What patients say
Patients praise
- Courteous and friendly staff in some instances
- Efficient check-in processes for some patients
- Knowledgeable and compassionate medical providers (specifically noted in some primary care reviews)
- Clean and modern facilities
Common complaints
- Long wait times (sometimes exceeding 3 hours)
- Administrative issues including scheduling, double bookings, and referral delays
- Frustrations with billing processes and unexpected charges
- Reports of unprofessional staff or poor bedside manner
- Policies limiting service (e.g., refusing walk-ins, restrictions on treating multiple issues in one visit)
In patients' words
"It was very in and out, no long waiting. Everyone was very courteous and efficient. Handled very jobs and got us out with a diagnosis and meds."
— Birdeye Review"3-hour wait to see a provider. Symptoms I didn't mention were recorded. Flu and COVID testing were required for a headache I did not report. Worst experience at a facility... I walked out of the office and will never return."
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