
Sylacauga Health and Rehab Services
Rehabilitation • Sylacauga, AL
Ratings by platform
- Birdeye: 3.0/5.0 to 3.8/5.0 (varies by source/platform) (26 reviews (on Birdeye))
- SeniorCare.com: 2.7/5.0 (not explicitly stated total count)
- CMS/NursingHomeDatabase.com: 5/5 (CMS Overall Rating) (n/a)
What patients say
Patients praise
- caring and professional staff in some instances
- positive physical therapy experiences
- facility engagement with local community events and outreach
- clean facility reported by some families
Common complaints
- inconsistent responsiveness to call lights and resident needs
- staffing shortages and workforce instability
- concerns regarding cleanliness and facility odor
- gaps in day-to-day care such as pain management, bathing, and hygiene
- impersonal or brisk staff interactions
In patients' words
"My husband has Alzheimer's... He was soaked and uncovered with the air conditioning blaring. I pushed the nurse's button and told her that he needs to be changed. They responded by saying after they serve breakfast they'll be in here. This tells me they have little staff and the CNAs are serving breakfast as well as tending to the patients."
— SeniorCare.com review"My experience there was top notch, everything was great. Friendly helpful staff who always gave their best in caring for patients. The physical therapy staff was also great, and the food from the kitchen was very good."
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