Lassen Nursing & Rehab Center
Skilled Nursing • Susanville, CA
Ratings by platform
- CareWatch, SeniorAdvice, SeniorCare.com, Medicare/Care Compare related sources: Generally low ratings (e.g., 1/5 to 2/5 stars from various reporting platforms, with some CMS-related data indicating Below Average or 2 stars) (Multiple reviews aggregated across platforms (individual platform counts vary))
What patients say
Patients praise
- some staff identified as amazing or awesome when present and on good shifts
Common complaints
- understaffing and slow response times to call buttons
- unclean and poorly maintained facility conditions
- concerns regarding staff turnover and management instability
- allegations of poor resident care and safety incidents
- toxicity in the workplace affecting patient care
In patients' words
"Worst place ever! My mother was transported to Lassen from Banner after suffering 2 strokes. A click of the call button takes a minimum of 40 minutes to answer. The rooms are unclean and there was..."
— Yelp / MapQuest reviewer, Jeanne H."The facility is a disaster. It is completely understaffed, resulting in very poor and insufficient care for residents. The staff are overworked and underpaid. The employee culture is toxic... The facility is completely filthy."
— Seniors.fyi reviewerMore clinics in Susanville
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