Lassen Nursing & Rehab Center
Rehabilitation Services • Susanville, CA
Ratings by platform
- Medicare.gov (CMS): 2 out of 5 stars (Below Average) (Multiple sources cite various counts of complaints, fines, and incident reports from regulatory bodies (e.g., 12-27 complaints; 2-3 fines))
- Seniors.fyi: 3 out of 10 (based on limited user-submitted ratings) (9 reviews)
- CareWatch: Poor (1/5) (1 review)
What patients say
Patients praise
- Some reports of kindness from individual frontline staff members
Common complaints
- Allegations of poor and insufficient care due to understaffing
- Reports of facility being unclean/filthy
- Complaints about slow response times to call buttons
- Concerns regarding management instability and toxic workplace culture
- Incidents involving resident safety and behavioral issues
- Significant history of reported deficiencies and complaints with government regulators
In patients' words
"Worst place ever! My mother was transported to Lassen... A click of the call button takes a minimum of 40 minutes to answer. The rooms are unclean and there was..."
— Yelp/MapQuest User Review"The facility is a disaster. It is completely understaffed, resulting in very poor and insufficient care for residents. The staff are overworked and underpaid."
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