Northeastern Health Center - HCAI
Primary Care • Susanville, CA
Ratings by platform
- Yelp, Solv Health, MapQuest: Approximately 3.0 out of 5 stars based on limited online aggregate data (Low volume of public reviews across major platforms)
What patients say
Patients praise
- Positive experiences with specific individual healthcare providers
- High satisfaction reported by some patients with individual nursing and clinical care
Common complaints
- Difficulties with administrative tasks, such as phone communication and prescription processing
- Concerns regarding the professionalism and bedside manner of certain medical staff
- Complaints about rigid attendance/cancellation policies and scheduling flexibility
- Reports of perceived bias or discriminatory treatment from some staff members
In patients' words
"Frequently, no one answers the phone at the medical desk. I've left several messages over the last couple of years. They never return my calls or act on my requests for assistance."
— MapQuest/Yelp user review"The majority of admin and most staff especially older staff are biased and made me feel uncomfortable in care. I've experienced racists comments, unprofessional and uncaring treatment and ignorant statements."
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