Lassen Nursing & Rehab Center
Physical Therapy • Susanville, CA
Ratings by platform
- CMS/Medicare, CareWatch, and other senior living portals: 2 out of 5 stars (Below Average) from CMS/Medicare; 1 out of 5 from CareWatch (Varied (e.g., 4-9 reviews across different platforms))
What patients say
Patients praise
- some frontline staff provide warm care when available
- local option for families with few choices
Common complaints
- understaffing and staff burnout
- poor facility hygiene and cleanliness issues
- allegations of patient neglect or abuse
- administrative instability and management concerns
- inconsistent care quality
In patients' words
"Worst place ever! My mother was transported to Lassen from Banner after suffering 2 strokes."
— Yelp review"The facility is a disaster... It is completely understaffed, resulting in very poor and insufficient care for residents."
— Seniors.fyi review summaryMore clinics in Susanville
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