Lassen Nursing & Rehab Center
Occupational Therapy • Susanville, CA
Ratings by platform
- Medicare.gov / CMS (Centers for Medicare and Medicaid Services): 2 out of 5 stars (CMS/Medicare overall rating) (Multiple ratings aggregated from various sources)
What patients say
Patients praise
- some kindness from frontline staff reported despite systemic issues
Common complaints
- understaffing and high resident-to-staff ratios
- poor quality of care and delayed responses to resident needs
- facility cleanliness concerns
- administrative instability and toxicity
- reports of abuse or safety incidents
- multiple health deficiencies and substantiated complaints
- fines and penalties imposed by regulatory bodies
In patients' words
"The facility is a disaster... It is completely understaffed, resulting in very poor and insufficient care for residents. The facility is completely filthy."
— Seniors.fyiMore clinics in Susanville
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