Urology - Essentia Health St. Mary's-Superior Clinic
Urology • Superior, WI
Ratings by platform
- Birdeye (Essentia Health St. Mary's-Superior Clinic): 2.6 out of 5 (318 reviews)
- Vitals (Dr. Nathan E. Hoffmann, MD, PhD): 4.1 out of 5 (16 ratings; 6 written reviews)
- WebMD (Dr. Nathan E. Hoffmann, MD, PhD): 4.5 out of 5 (16 ratings)
- Essentia Health provider page (Nathan Hoffmann, MD, PhD): 4.9 out of 5 (291 reviews; 34 comments)
- Essentia Health provider page (Jeffrey Engelsgjerd, MD): 4.8 out of 5 (200 reviews; 32 comments)
- WebMD (Dr. Jeffrey Engelsgjerd, MD): 5.0 (10 ratings (6 reviews))
What patients say
Patients praise
- Some urologists associated with the urology clinic receive very high ratings for being thorough, reassuring, and good communicators
- Nurses/staff and wheel-chair service are mentioned positively in urology-related patient feedback
- Patients recommend the providers and describe compassionate, professional care
Common complaints
- Overall clinic rating on Birdeye is low, with complaints about communication/“run around” and delayed callback/results
- Complaints include issues with prescription routing/coordination
- Some reviews mention disputes with diagnosis and billing/copays
In patients' words
"“How is Essentia Health St. Mary's-Superior Clinic rated? Essentia Health St. Mary's-Superior Clinic has a 2.6 star rating with 318 reviews.”"
— Birdeye review listing for Essentia Health St. Mary's-Superior Clinic"“Excellent service… EXCELLENT wheel chair service. Things could not have gone better.”"
— WebMD patient review excerpts for Dr. Jeffrey Engelsgjerd, MD"“Jeff is very thorough, provides excellent education and coaching, and explains images and processes very well.”"
— WebMD patient review excerpts for Dr. Jeffrey Engelsgjerd, MD"“I would give a one star for communication! … Call backs never happened … transferred from one department to the …”"
— Birdeye review listing for Essentia Health St. Mary's-Superior Clinic"“Dr. Hoffman is always informative, professional, and kind.”"
— Vitals review excerpts for Dr. Nathan E. Hoffmann, MD, PhDMore clinics in Superior
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