Behavioral Health - Optimus Health Care
Behavioral Health • Stratford, CT
Ratings by platform
- Google/Birdeye: 3.0/5.0 (Google/Birdeye aggregate) (13-14 reviews)
- Yelp (General brand aggregate): 1.6/5.0 (30 reviews across 9 locations)
What patients say
Patients praise
- Positive feedback regarding specific medical personnel (e.g., Aida Perez)
- Reports of efficient, prompt service in some instances
- Formal state-reported metrics for behavioral health indicate consumer satisfaction goals were met (as of 2022-2023)
Common complaints
- Reports of rude or unprofessional front-desk staff
- Frequent appointment cancellations or rescheduling by the facility
- Dissatisfaction with the communication process regarding scheduling and insurance changes
- General frustration with administrative inefficiency
In patients' words
"I would give it negative stars if I could... They assigned me to another one who was not near me who wouldn't do in-office visits and then she called me at work when I hadn't made an appointment. This place is a joke."
— Yelp review of Optimus Health Care behavioral services"I’m writing this to say that you guys are very unprofessional and need to communicate better."
— Customer review of Stratford location regarding scheduling experiencesMore clinics in Stratford
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