SSM Health Dean Medical Group
Internal Medicine • Stoughton, WI
Ratings by platform
- Birdeye/Google: 3.0 out of 5 (21 reviews (Birdeye/Google))
- SSM Health Official Provider Page (Individual Provider): 4.9 out of 5 (31 reviews)
- Ratings.MD (Verified patient experience surveys): 4.9 out of 5 (2,552 ratings)
What patients say
Patients praise
- High praise for individual clinicians, particularly nurse practitioners and specialized staff, for being attentive and compassionate
- Recognition of professional, knowledgeable, and thorough care by many providers
- Positive experiences with specific departments like ENT, optometry, and ophthalmology
- Strong appreciation for clear communication and patient-centered care reported in verified surveys
Common complaints
- Concerns regarding billing practices, including unexpected charges and billing disputes
- Frustration with appointment scheduling, perceived rigid attendance policies, and wait times
- Perceptions of providers being rushed, dismissive, or lacking compassion in specific instances
- Dissatisfaction with communication or perceived lack of thoroughness from certain medical staff
In patients' words
"I would give 0 stars if I could. I have never been so discouraged by a medical team... I have been on the phone with her team, my insurance, and the SSM billing team over and over and over again for the past 2 months asking for a billing review."
— Patient Review"She is amazing. I know she probably has hundreds of patients but she treats me like Im her only one. She knew my history so well, listened to everything I asked or said and was so respectful."
— Patient Review"the optometrist and ophthalmologist here are the best team i’ve met, so efficient and quick. They are nothing but kind and helpful - best in the county."
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