SSM Health Dean Medical Group
Internal Medicine • Stoughton, WI
Ratings by platform
- Birdeye/Google: 3.0/5 (21 reviews)
What patients say
Patients praise
- High praise for individual clinicians, particularly nurse practitioners and specialized staff, for being attentive and compassionate
- Recognition of professional, knowledgeable, and thorough care by many providers
- Positive experiences with specific departments like ENT, optometry, and ophthalmology
- Strong appreciation for clear communication and patient-centered care reported in verified surveys
Common complaints
- Concerns regarding billing practices, including unexpected charges and billing disputes
- Frustration with appointment scheduling, perceived rigid attendance policies, and wait times
- Perceptions of providers being rushed, dismissive, or lacking compassion in specific instances
- Dissatisfaction with communication or perceived lack of thoroughness from certain medical staff
In patients' words
"I would give 0 stars if I could. I have never been so discouraged by a medical team... I have been on the phone with her team, my insurance, and the SSM billing team over and over and over again for the past 2 months asking for a billing review."
— Patient Review"She is amazing. I know she probably has hundreds of patients but she treats me like Im her only one. She knew my history so well, listened to everything I asked or said and was so respectful."
— Patient Review"the optometrist and ophthalmologist here are the best team i’ve met, so efficient and quick. They are nothing but kind and helpful - best in the county."
— Patient ReviewMore clinics in Stoughton
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Patients praise: caring and kind staff · thorough and attentive physicians and providers.
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Patients praise: high levels of nurse and doctor communication · staff responsiveness and supportiveness.
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Patients praise: Staff are described as nice and helpful · Doctors provide detailed explanations to patients.
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Patients praise: high staff professionalism and caring attitude in rehabilitation and surgical services · strong nurse and doctor communication ratings compared to national averages.
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Patients praise: High level of staff compassion and bedside manner · Strong communication between nurses/doctors and patients.
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