Service

Patients praise

• compassionate and sensitive end-of-life care in specific instances
• professional, friendly, and knowledgeable staff at certain outpatient and dental facilities
• positive outcomes reported in physical therapy rehabilitation
• clean and well-organized office environments in some clinics
• thorough examinations and clear communication in dental and primary care settings

Common complaints

• understaffing and staff incompetence leading to patient harm or delays in care
• poor communication regarding patient status, discharge planning, and diagnosis
• concerns regarding facility management, cleanliness, and infection control protocols
• delays in medication administration and poor response times to patient needs