Geriatric Medicine - | Crystal Run Healthcare
Geriatric Medicine • Stony Point, NY
Ratings by platform
- Crystal Run Healthcare website: 4.8/5 (242 (for a specific provider))
- WebMD (practice level): 0 ratings (0)
What patients say
Patients praise
- Some physicians are knowledgeable and thorough
- Friendly and helpful staff members reported by some patients
- Specific individual providers have received high patient ratings
Common complaints
- Long wait times for appointments and in the office
- Difficulty reaching staff by phone or getting call-backs
- Issues with prescription refill requests and communication gaps
- Concerns about quality of care and leadership following Optum acquisition
- Billing errors and customer service frustrations
In patients' words
"Crystal run intercepts calls to the office and it is difficult to get prescription refills if your primary is away from the office. The notification system needs attention... If they fix the communication from the patient portal and call center, easily would give 5 stars."
— LocalityBiz / Mappca user review"The results were released this week and found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 Hudson ValleyMore clinics in Stony Point
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