LifeStance Health
Psychology • Stockbridge, MA
Ratings by platform
- Birdeye/Google aggregate: 4.3/5 (102 reviews)
- Healthgrades (specific to Dr. Gary Matthews): 4.0/5 (6 reviews)
What patients say
Patients praise
- Compassionate and attentive care from certain providers, specifically Dr. Gary Matthews
- Professional and kind interactions with some reception staff
- Effective and thorough medication management and treatment planning for some patients
- Convenience of both in-person and telehealth service options
Common complaints
- Difficulties with administrative processes, including unresponsive phone lines and scheduling issues
- Reports of frequent appointment cancellations and rescheduling by providers
- Dissatisfaction with patient portal accessibility and telehealth technical issues
- Concerns regarding unprofessional behavior or perceived lack of attentiveness from some staff members
- Frustration over unexpected charges (e.g., no-show fees) and lack of follow-up communication
In patients' words
"Dr Matthews is an incredible person and doctor. I’ve been seeing him for a little over a year and I’ve liked him from day one. He listens, he offers suggestions on how to improve my piece of mind."
— Healthgrades patient review"I've called several times, no answer and I haven't recieved a call back from which the system says I'll receive in "five minutes". This is very frustrating and can turn someone away from services."
— Patient review on LocalityBiz"I had a 9am appointment this morning and waited 20 minutes for the provide Beatrice who did not bother to show up. Admin staff tried to make it appear to be my fault... Terrible experience and I would highly discourage anyone from scheduling with this provider."
— Patient review on LocalityBizMore clinics in Stockbridge
Piedmont Physicians of Stockbridge
Patients praise: Friendly and professional staff · Thorough and efficient care.
Seven Salon Spa
Patients praise: Professional and knowledgeable staff · Welcoming and calming atmosphere.
Wellness & Fitness at The Red Lion Inn
Patients praise: Access to onsite fitness center with cardio and weight equipment · Heated year-round outdoor pool and hot tub onsite.
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