Austen Riggs Center

Patients praise

• Life-changing, positive impact for some patients
• Appreciation for the open, non-locked treatment setting compared to other facilities
• Encouragement of personal responsibility and long-term therapeutic growth
• Supportive environment for intensive, long-term work on deep-seated psychological issues

Common complaints

• High cost of treatment and financial burden
• Concerns about the effectiveness of the open-setting, voluntary approach for patients with active addiction or eating disorders
• Difficulties navigating insurance reimbursement
• Experiences of intense or unwanted scrutiny through the patient-led Task process
• Disagreements with staff or perceived lack of support in specific areas