Minnesota Sleep Institute: Sleep Disorders - Sleep Doctor
Sleep Health • Stillwater, MN
Ratings by platform
- Birdeye: 4.6/5 stars (aggregated) (48 reviews)
- Yelp: Varies by location (generally mixed) (14 reviews (Yelp))
- Better Business Bureau: A+ (Business rating)
What patients say
Patients praise
- Some patients reported positive interactions with specific doctors and medical staff
- Clinical teams described as knowledgeable and skilled by some patients
- Occasional reports of professional and kind staff at certain locations
Common complaints
- Poor customer service, specifically difficulty reaching staff by phone or getting call-backs
- Long wait times in clinic appointments and on the phone
- Billing and administrative issues, including record keeping and payment processing errors
- Perceived focus on financial gain over patient care
- Unprofessional or unresponsive administrative and front-desk staff
In patients' words
"You can see that this company doesn't have the patient in their best interest but the all mighty dollar!"
— Patient review on Vitals"The worst customer service I've ever dealt with in the medical field... Phoning the office is consistently means 20 minutes being on hold. Very frustrating experience and I'd recommend going elsewhere."
— Patient review on uscompanies.net"Dr. Grullon and staff were wonderful! So polite and professional all in one."
— Patient review on BirdeyeMore clinics in Stillwater
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