Gastroenterology - Richmond Health Network
Gastroenterology • Staten Island, NY
Ratings by platform
- Healthgrades: 41 ratings (for Dr. Joseph Roberts) (N/A)
- Vitals: 3.6/5 (for Dr. Joseph Roberts) (N/A)
- US News & World Report: 4/5 (for Dr. Richard Fazio) (45 reviews)
- Healthgrades: 2.6/5 (for Dr. Richard Fazio) (19 reviews)
- US News & World Report: 5/5 (for Dr. Wallen Chan) (21 reviews)
- Birdeye/Google: 5/5 (for Richmond Health Network) (187 reviews)
What patients say
Patients praise
- doctors described as caring and attentive once seen
- willingness to spend time addressing patient concerns and explaining treatments
- efforts to help patients manage insurance and medication costs
- thorough explanations of health issues
Common complaints
- difficulty reaching the office by phone
- long wait times for appointments
- unresponsive office staff regarding follow-up and authorizations
- occasional reports of poor bedside manner
In patients' words
"I can honestly say Dr. Roberts is the best and nicest doctor I think I have ever visited, his staff is TOPS! I highly recommended Dr. Roberts to all!"
— Richmond Health Network Patient Testimonial"Dr Roberts may be a good doctor but there is horrible follow through by his staff... Very difficult to reach the office - there was phone troubles for nearly a month - and although messages were left, never received a return call."
— Vitals review regarding Dr. Joseph Roberts"Dr. Fazio has an awful bedside manner. He doesn’t like you to ask questions... He very rude & reacts instead of responds."
— Healthgrades review regarding Dr. Richard Fazio"I'd rather wait because I know when it's my turn I will get the same courtesy as the patients before me did, Quality time with his patients!!"
— Healthgrades review regarding Dr. Richard FazioMore clinics in Staten Island
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