NORTHERN EXPRESS CARE - Home
Urgent Care • St. Johnsbury, VT
Ratings by platform
- Birdeye (Google): 3.4 out of 5 stars (29 reviews)
- Expected Healthcare: 3.6 out of 5 stars (25 reviews)
What patients say
Patients praise
- kind and attentive doctors cited by some patients
- fabulous front desk staff noted by some reviewers
- appreciation for the team and overall care received by others
Common complaints
- reports of rude or disrespectful front desk staff
- inconsistencies in medical staff competency, specifically regarding diagnostic procedures like EKGs
- difficulties with scheduling and phone communication
- patient dissatisfaction with specific care providers described as cold or uncaring
- general organizational issues
In patients' words
"very friendly, attentive, thorough, organized. i wish every clinic was like this!"
— Birdeye (Google) review"The phones and scheduling people are sub par and feel like you are annoying them at all times."
— LocalityBiz review"The front desk staff are fabulous but Addie is miserable. I have never been treated this poorly anywhere before... This was more of an interrogation than a medical check up."
— LocalityBiz review"Be honest they have always treated me kinda disrespectfully at the front desk... as far as nurses none of them know anything I got a 12 Lead EKG and honestly didn't feel confident in the findings"
— Birdeye (Google) reviewMore clinics in St. Johnsbury
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