Urology Group of Western New England
Urology • Springfield, VT
Ratings by platform
- Birdeye: 3.7/5 (131 reviews)
What patients say
Patients praise
- some staff members are reported to be attentive and helpful
- some patients appreciate the surgical expertise of certain providers
Common complaints
- rude, unprofessional, and dismissive staff communication
- lack of compassion and poor bedside manner from certain physicians
- difficulties with appointment scheduling and long wait times for callbacks
- perceived lack of follow-up on procedures and test results
- billing concerns
In patients' words
"Most rude and obnoxious staff answering the phone and scheduling appointments. There is no compassion just attitude."
— Birdeye Review"Dr. Harris was dismissive and made me feel like I was wasting his time. He provided absolutely no follow-up."
— LocalityBiz Review"Dr. Harris may not speak much, but he is an excellent surgeon... He knows what he is doing."
— Healthgrades ReviewMore clinics in Springfield
Horizon Infusions
Patients praise: Friendly, professional, and caring staff · Efficient handling of billing and prior authorizations.
Springfield Gynecology
Patients praise: providers described as knowledgeable, thorough, and gentle during exams · some doctors highly regarded for excellent bedside manner and taking time to listen.
Springfield Hospital
Patients praise: High quality of surgical and clinical care · Clean and well-maintained hospital environment.
Springfield Hospital
Patients praise: Highly professional, friendly, and caring staff across all roles (nurses, consultants, reception) · High levels of hospital cleanliness.
SaVida Health Springfield
Patients praise: Cleanliness · Person-centered planning.
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