Primary Care Offices in Springfield, Ohio - Mercy Health
Primary Care • Springfield, OH
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS) data: 90.1/100 (MIPS Quality Score) (Average across 1 scored provider (practice has 38 providers))
- Healthgrades: 52% recommend (hospital level) (N/A)
- Centers for Medicare & Medicaid Services (CMS): 3-star CMS rating (hospital level) (N/A)
What patients say
Patients praise
- Individual providers noted for being attentive, friendly, and good listeners
- High clinical quality metrics (MIPS score) for primary care group practice
- Some patients report excellent, professional care at specific locations
Common complaints
- Difficulty with front desk and administrative communication
- Reports of rude or unhelpful staff behavior
- Challenges with appointment scheduling and walk-in clinic access
- Concerns regarding timely release of medical records
- Below-average performance in patient experience metrics at the hospital level
In patients' words
"I honestly can't remember the last time I saw a doctor in the U.S. who made me feel truly seen and valued... She is amazing, she listens, sits with you, and explains things clearly and gently."
— Patient review of South Limestone Family Medicine"Extremely, and I emphasize extremely rude and disrespectful office assistant!!! Though I did not get to see the doctor."
— Patient review of Springfield Primary Care at Clark State"I won't be back. ... Could you imagine if it was a heart attack and that receptionist just told me to go drive myself and my baby to the ER?! While having a heart attack?! Do better, Mercy Health."
— Patient review of Mercy Health Springfield Walk-In CareMore clinics in Springfield
Springfield Hospital
Patients praise: Staff friendliness, kindness, and compassion · Clean, well-maintained facilities.
Springfield Hospital: Home
Patients praise: Highly professional, friendly, and caring staff across all roles (nurses, consultants, reception) · High levels of hospital cleanliness.
Personal Primary Care & Weight Management
Patients praise: Patients praise the medical providers (specifically Dr. Khan, Dr. Borhot, and PAs) for being caring, thorough, nonjudgmental, and invested in health outcomes · Effective and personalized weight loss/management programs with documented successes in weight reduction and patient education.
Primary and Preventive Care | Baystate Health
Patients praise: Some patients report positive, long-term relationships with specific providers · Appreciation for expert and compassionate care from certain staff members.
McKenzie River Dental: Home | Dentist in Springfield
Patients praise: Friendly, welcoming, and knowledgeable staff · Professional and efficient dental care.
Expert Physical Therapist for Back Pain Relief
Patients praise: staff is knowledgeable and professional · highly personalized treatment plans tailored to specific needs.
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