Children's Health - CoxHealth
Pediatrics • Springfield, MO
Ratings by platform
- Birdeye (CoxHealth Pediatric Surgical Specialties): 4.1 stars (15 reviews)
- myneedsnetwork.org (CoxHealth Pediatric Specialties): 4.2/5 (10 reviews)
- Birdeye (CoxHealth Adult & Pediatric Urgent Care Plus): 2.5 stars (263 reviews)
- Health US News (Pediatricians at CoxHealth Springfield): Patients Recommend/Top Choice (listing attributes; no star value shown) (38 reviews)
What patients say
Patients praise
- Some pediatric specialists/clinics receive praise for clinician caring approach and communication (e.g., nurses/NPs taking time, explaining well)
- Some reviews highlight doctors finding/identifying conditions and working with patients/families
Common complaints
- Reported difficulty getting responses/communication from front desk or answering service
- Long waits in urgent care and dissatisfaction with care speed/experience
- Complaints to BBB include difficulty resolving billing errors and coverage issues
In patients' words
"“I have become very disappointed… there is no communication and I can't seem to get anyone to answer the phone.”"
— Birdeye review for CoxHealth Pediatric Surgical Specialties"“Why do I always need to wait so damn long? … terrible doctors.”"
— Birdeye review for CoxHealth Adult & Pediatric Urgent Care Plus"“Don’t take your kids here unless they are actively dying… We were in there for 5 hours…”"
— Birdeye review for CoxHealth Adult & Pediatric Urgent Care Plus"BBB complaint allegations include “difficulty resolving billing errors” and being told a service was covered."
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