Primary Care Offices in Springfield, Ohio - Mercy Health
Internal Medicine • Springfield, OH
Ratings by platform
- Mercy Health official provider page (Shannon Shafer, PA-C): 4.8 out of 5 (36 reviews (238 ratings))
- Healthgrades: Varies by provider (Multiple individual provider ratings (e.g., 11 to 51))
- Healthcare Comps (hospital-level): Below national average for patient experience
What patients say
Patients praise
- providers described as kind, caring, professional, and knowledgeable
- efficient and helpful service experiences mentioned for some providers
- many patients appreciate the care and friendly advice they receive
Common complaints
- rudeness and unprofessionalism reported in office staff interactions
- complaints regarding patient abandonment and failure to provide notification when doctors leave the practice
- issues with prescription refill procedures and lack of empathy in office management
- some patient experience metrics for the associated hospital are below national averages
In patients' words
"Extremely, and I emphasize extremely rude and disrespectful office assistant!!! Though I did not get to see the doctor. The assistant was very unhelpful and very rude and disrespectful.!!!"
— LocalityBiz review"PATIENT ABANDANMENT . NO EMPATHY . NOT DEPENDABLE.. NEED A GOOD LAWYER ...my refill was for thyroid and cholesterol medicine....im 72 without a car...extremely poor office management.."
— LocalityBiz review"Shannon is top notch. Very professional and I feel comfortable with her knowledge. Excellent"
— Mercy Health official provider pageMore clinics in Springfield
Springfield Hospital: Home
Patients praise: Professional, friendly, and compassionate staff · Clean, efficient, and well-organized facilities.
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Patients praise: Compassionate and thorough bedside manner · Providers who actively listen and explain conditions clearly.
CoxHealth - Internal Medicine
Patients praise: medical knowledge and expertise of providers · thoroughness during visits.
Internal Medicine in Springfield, IL - Find a Doctor
Patients praise: Compassionate and caring approach to patient care · Thorough communication and clear explanations of medical conditions.
Internal Medicine
Patients praise: Physicians described as compassionate, caring, and thorough · Appreciation for doctors who take the time to listen and explain medical conditions clearly in simple language.
McKenzie River Dental: Home | Dentist in Springfield
Patients praise: Friendly, welcoming, and knowledgeable staff · Professional and efficient dental care.
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