Infusion Therapy | Springfield Clinic Services

Patients praise

• Professional and clean environment for infusion services
• Staff described as caring, thorough, and helpful in many instances
• Convenient access for patients (e.g., no admission process for certain therapies)
• Availability of assistance for pre-certifications and copay programs

Common complaints

• Concerns regarding billing practices and being sent to collections
• Complaints about insurance coverage issues and perceived lack of transparency
• Reports of poor communication and difficulty accessing physicians directly