Quest Diagnostics
Laboratory Services • Spring Hill, TN
Ratings by platform
- ComplaintsBoard (Quest Diagnostics overall): 1.3/5 (7 reviews)
What patients say
Patients praise
- Convenient access and booking options for some patients
- Positive interactions with individual clinic staff for some users
- Fast wait times reported by some laboratory patients
Common complaints
- Concerns regarding billing practices and unexpected charges
- Poor customer service and lack of support for billing issues
- Inconsistent test accuracy or service quality for lab tests
- High volume of unresolved complaints at the corporate level
In patients' words
"Scrupulous billing practices. Demands debit or credit cards at check in."
— BBB Review of Fast Pace Health"Customer service with Quest Diagnostics at local locations is non-existent. ... If customer service is this bad, I question the accuracy of the testing services."
— ConsumerAffairs Review of Quest Diagnostics"Service was fast and friendly! Loved the virtual appt!"
— Fast Pace Health Website TestimonyMore clinics in Spring Hill
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